I would like to thank your services Smithfield division for their excellent support. Your case manager, Yen Nguyen and her staffsYen provided timely and helpful advice regarding the care for my mother in law. Yen was extremely attentive and she listened to all our concerns with a great deal of patience. She has a caring approach and she is a true professional.Please accept my gratitude towards her and the care staff for their efficient services. I would especially like to commend Yen and her staff for their professionalism and superlative skills.Phuong Nguyen & family
Dementia Caring exceeded me and my family’s expectations. We moved from Ozcare a few months ago and from our experience, I can safely say that the quality of care and attention to detail is much higher here. My Dad has frontal temporal dementia and needs a high level of care, so we were a bit apprehensive when it came to leaving him alone at home with a carer. However, our care manager, Jonathan Ng, has been excellent. He ensures that all of Dad’s needs are met and always goes the extra mile. Dad’s favourite nurse, Kelly, comes to look after him several times a week and it has taken a lot of weight off of my family’s shoulders. Overall, my family and I are very satisfied with Dementia Caring and are grateful for the respite they have been able to provide us.
After meeting some of the team at Home Caring, it's clear this is a company with heart. They genuinely care about the people they are providing care to, and are passionate about helping them. I recommend their services!
When it comes to NDIS and customer service, these guys are the place to go. Their key focus is customer service and they really go that extra mile to keeping their clients happy and ensuring they find the most suitable staff to get the best results out of their clients. 100% happy customer, 6mths later. Communication is key.
Small player which was good - but now that they have grown, their attention, speed and effectiveness is like the big players. Not consistent in their policies and decisions. Case managers are nice people - but don't really understand client needs.Tends to be based out West
Moved from ANHF on the prospect that Home Caring would be more flexible and quicker. Initially, good but Dementia Caring has grown and there is more management. They are now slower in decision making and less flexible. Probably should have stuck with ANHF as at least they have a larger staff pool.
Signed up with HomeCaring/Dementia Caring last year with with the Smithfield branch on behalf of a relative. Whilst their fees were not the cheapest, they were a small home care provider that promised a lot and flexible to deal with.Initially, they were reasonable.Home Caring has grown and they now have a larger management team. For the client, this has equated to the client, more roadblocks, more compliance and less flexibility... the decision to switch is now questionable :(Their care worker force is also not that big and quality varies depending on who you get.