Home Care Packages Townsville

Home Care Packages Townsville

Home Care Packages in Townsville

Looking for a Home Care Package provider in Townsville? We’re here to help.

Home Caring provides personalised Home Care Packages to help people with daily living at home. Our experienced carers and nurses provide compassionate care that helps you stay healthy and continue doing the things you love. Whether you need a helping hand with the shopping, household chores, personal care, transport or exercising safely, we’re here to help.

Home Caring Townsville is an approved aged care services provider that offers Home Care Packages funded by the Australian government.

We provide:

  • Personal care (e.g. help with personal hygiene, bathing, getting dressed)
  • Domestic assistance
  • Meal preparation
  • Assistance with activities
  • Help with achieving good nutrition and hydration
  • Continence management
  • Home modifications
  • Independent living equipment and assistive technology
  • Mobility equipment (e.g. wheelchairs and scooters)
  • Assistive technology
  • Transport around the community
  • Social support and companionship
  • Therapies to keep you active and healthy (e.g. physiotherapy)
  • Home nursing care
  • Garden care and home maintenance
  • Exercise support
  • Mental health support
  • 24-hour care for complex needs
  • Dementia care
  • Respite care service
  • Palliative care

…and more.

About Us

Home Caring specialises in My Aged Care Home Care Packages in Townsville for those who would love to retire at home, but need help on a regular basis. As a service provider, we have plenty of experience with focused health care in a home environment, providing person-centred care that puts each of our client’s needs first.

Discover the difference with Home Caring:

Adaptable scheduling: no matter your level of care, our teams offer flexible support tailored to your preferred day and time, so you’re in control of your day.

Local carers: with dedicated aged care professionals located throughout Australia, both in regional areas and major cities, we ensure you’re never too far from a skilled caregiver or registered nurse.

Culturally inclusive: embracing diversity, we are a care provider that caters to seniors from various cultural backgrounds. Our bilingual team members provide culturally sensitive support to meet individual needs.

Personalised support: taking the time to understand who you are, we deliver individualised support and empathetic quality of care, addressing your unique needs with a warm touch.

Exceptional standards: committed to achieving great outcomes, our government-funded services uphold the highest standards of best practice, setting the standard for quality aged care at home.

We’re a team: we collaborate with your support network, including doctors, family members, and other healthcare professionals, to ensure comprehensive and quality support.

A compassionate approach: we genuinely care about our clients, paying attention to the details that matter. Experience a higher quality of life with our compassionate approach to home care.

Searching for quality Home Care Package providers in Townsville? Home Caring’s team of local care professionals provide personalised care for seniors, in the comfort of their own home. For a free consultation, please get in touch with one of our customer team members. We’re here to help.

What is a Home Care Package?

The Home Care Packages program is a government-funded initiative designed to assist elderly Australians in maintaining their independence within the comfort of their own homes. This program offers a range of services tailored to address individual needs, including assistance with bathing, transportation to appointments, laundry and cleaning support, participation in exercise classes, home modifications, and physiotherapy sessions. These services are delivered by skilled aged care workers and healthcare professionals as part of a personalised care plan.

The main goal of a Home Care Package is to empower older people to make decisions regarding their care. Recipients have the flexibility to customise their packages, allowing them to create a personalised care plan that truly meets their needs. Packages can also be adjusted to accommodate changing needs over time, ensuring long-term support to help people live at home for as long as possible.

Getting home care is an effective way to avoid moving into an aged care home before you’re ready, so you can keep living in your local community while being supported. It also helps you stay close to your loved ones and support network, which can enhance your quality of life.Top of FormBottom of Form

Need help applying for aged care home care packages in Townsville? We’re happy to answer any questions you may have, and talk you through the process of making an application. To find out more, please get in touch today with our customer service team.

Frequently Asked Questions

What levels of Home Care Packages are available?
How old do you have to be to access a Home Care Package?
What services do you offer for someone with high care needs?
What is the cost of Home Care Packages in Townsville?
What can a Home Care Package be used for?
How do I apply for a Home Care Package?
What aged care standards does Home Caring meet?
Can I change providers once I’ve signed on with someone?

What levels of Home Care Packages are available?

There are four Home Care Package levels in Townsville and the rest of Australia, each designed to cater to varying degrees of care needs.

  • Level 1: this Home Care Package level is suitable for people with basic care needs. It includes a small amount of assistance with tasks like house cleaning, meal preparation, and personal care.
  • Level 2: geared towards those with low-level care needs, this package provides a bit more support than a Level 1 Home Care Package. It may cover services such as help with bathing, grooming, and basic home maintenance.
  • Level 3: intended for people with intermediate care needs, Level 3 offers a higher level of assistance for seniors. Services may include more substantial support with everyday tasks, as well as specialist care such as physiotherapy sessions and mobility assistance.
  • Level 4: this is the highest level of Home Care Package, tailored for participants with high care needs. Level 4 provides comprehensive support, encompassing a broad range of services such as complex nursing care, 24/7 support, dementia support, health monitoring, and significant help with daily activities.

Do you need a provider for a Home Care Package level 3 in Townsville? We provide individualised packages to meet the needs of people with complex health conditions. To chat further, please get in touch today with our customer support team. We’d love to assist.

How old do you have to be to access a Home Care Package?

To access support through a Home Care Package, you must be aged 65 or older (for Aboriginal or Torres Strait Islander people, the age cut-off is 50). If you are a younger person living with a disability, dementia or other chronic conditions, there are other programs that might be more appropriate for your needs (for example, the National Disability Insurance Scheme).

If you’d like to find out more about your eligibility for a Home Care Package, the easiest way to check is to go to My Aged Care’s website and use the online eligibility checker. This easy to use tool asks you questions about how you’re coping at home, and gives you an idea of whether you could be eligible for support through the Home Care Packages program.

If you’d like to apply for a package, you can do so on the website by filling out an online form, or by calling My Aged Care on 1800 200 422. You can also ask a loved one to apply on your behalf.

Looking for a level 3 Home Care Package in Townsville? Home Caring provides quality support for people with high care needs. To find out more about our personalised approach to home care, please get in touch with our team.

What services do you offer for someone with high care needs?

Having a chronic health condition or high care needs shouldn’t stop you from embracing life. Home Caring provides Home Care Packages for older Australians who have high care needs, complex health conditions, or who need plenty of support to live independently at home. If you have been approved for a level 4 care package in Townsville, we can provide a wide range of services to meet your needs – delivered by an exceptional team of aged care experts.

Our high care services include:

  • At home nursing care
  • Wound care and medication management
  • Support for daily personal care tasks
  • Assistance with mobility
  • Stoma support and PEG feeding
  • Allied health therapies, e.g. podiatry, physiotherapy, occupational therapy, speech therapy
  • Transport around the community
  • Social connection and companionship
  • Mental health care and counselling services
  • Home modifications to keep you safe
  • Independent living equipment
  • Respite care
  • Meal management and hydration assistance
  • Continence management
  • Palliative care
  • Dementia care
  • 24/7 support for high care needs

At Home Caring, our exceptional nurses, aged care workers and case managers provide person-centred support that is based on many years of experience and know-how. We’ll partner with you to provide high quality care that meets your needs and makes a genuine difference to everyday life. To find out more about receiving a Home Care Package level 4 in Townsville, please get in touch with our support team. We’re here to assist.

What fees might I have to pay for my Home Care Package?

Home Care Packages in Australia are designed to make aged care at home affordable for all Australians, no matter their circumstances, through government funded support. You may need to contribute a certain amount towards the cost of your care, depending on your financial circumstances. Here are the common fees that you might pay with your Home Care Package:

Basic Daily Fee: this is a standard fee that everyone receiving a Home Care Package may be required to pay. It is a daily fee calculated by the Australian government, capped at a certain percentage of the single person rate of the age pension. The basic daily fee is updated each year.

Income-tested Fee: some people may be required to pay an additional income-tested fee towards their support services, which is worked out according to an assessment of your income and financial situation.

Additional Fees: depending on your provider and the specific services you have requested, there may be additional fees for extra services beyond the basic care covered by the Home Care Package.

Home Caring offers cost-effective and affordable home care packages in Townsville that are designed to help you get the most out of your government aged care funding. We’ll make sure that you get the services you actually need, and they are personalised to suit your circumstances. To find out more about our support team, please get in touch with our customer support staff. We’re here to help.

What can a Home Care Package be used for?

A Home Care Package is a flexible and coordinated selection of services that are tailored to your individual circumstances. Based on the level you are approved for, you can choose the services that make the biggest difference to your life. This includes:

  • Personal care
  • Transport
  • Grocery shopping assistance
  • Meal preparation
  • Nursing care at home
  • Continence management
  • Help with household chores
  • Exercise classes
  • Social support
  • Counselling services
  • Allied health therapies
  • Independent living aids
  • Assistive technology
  • Home modifications
  • Garden maintenance
  • Home maintenance
  • Pet care
  • Respite care
  • Dementia support
  • Palliative care

It’s worth keeping in mind that your Home Care Package cannot be used for non-support expenses such as your groceries, utilities such as water and electricity, housing (e.g. paying rent or contributing to mortgage payments), day to day items, discretionary spending, or travelling on holidays.

Do you need a provider for a Home Care Package Level 2 in Townsville? Home Caring’s quality aged care teams provide personalised support for a wide range of care needs. Enjoy hands-on support from locals in your area who are empathetic to your needs. To learn more about our personalised approach to aged care and chat to someone about your needs, please get in touch with our customer care team.

How do I apply for a Home Care Package?

To be approved for a Home Care Package, you first need to complete an ACAT assessment, to determine whether it’s the best solution for your care needs. Applying for an assessment is relatively simple – go to the My Aged Care website and fill out the online form, or call My Aged Care on 1800 200 422. You’ll need your Medicare card handy and a form of ID, and you’ll also be asked questions about your living situation and care needs. You can also ask a friend or family member to apply on your behalf.

If you might be eligible for a Home Care Package, an ACAT member will give you call and arrange for a time to visit you for a face-to-face assessment. When they visit, the team member will chat to you about how you’re coping at home, any health issues you have, and what type of care might best suit your needs. You can also ask any questions that you may have, and learn about care services in your area. You don’t have to be assessed alone – you can have someone with you for support the whole time.

After your ACAT assessment, the team will decide whether you are eligible for a Home Care Package. If you have approved for one, you’ll receive a letter from My Aged Care that states what level you are approved for. You’ll then be placed in a national queue until your Home Care Package is available to you.

Do you need a provider for an level 3 Aged Care Package in Townsville? We’re happy to help you out. Home Caring’s team of care professionals provide level 3 services, including personal care, nursing services, help with the housework, transport to appointments, therapies, and more. To organise a free consultation, please get in touch with our customer service team.

What aged care standards does Home Caring meet?

Home Caring’s team combines years of experience with a best practice approach to home care. To ensure we provide high quality care, we comply with the Australian Aged Care Quality standards, which clearly expresses what good care should be like.

Whether you need a higher level 3 Aged Care Package in Townsville or a lower level of support, Home Caring has you covered. To find out more about our experienced carers and high standard of care, please get in touch with our customer staff team.

Can I change providers once I’ve signed on with someone?

Yes, you can. Home Care Packages can be transferred from one provider to another, and you’ll always have a say over who provides you with support. If you need to change providers at any time, whether you’re moving house or looking for someone who better meets your needs, notify your current provider and they’ll let you know the process. Just be sure to check any conditions in your service agreement, such as providing a notice period, or any exit fees that might apply.

Are you approved for a home care package level 1 in Townsville, and want to change providers? Home Caring provides personalised care that is based on your unique needs. We’re more than happy to guide you through the process, so please get in touch.

Google Rating
4.9
Based on 184 reviews
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Google Rating
4.9
Based on 184 reviews
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Contact Our Friendly Home Care Team To Find Out More.


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Contact Our Friendly Home Care Team To Find Out More.


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