Choosing a National Disability Insurance Scheme (NDIS) provider is a big decision, and it's normal to want to get it right. The choice is yours, and you can change providers at any time.
This guide explains how to choose an NDIS provider: what to think about first, where to look, what to ask and how to compare your options.
Start with your goals and your plan
Think about what you want your supports to help you do, and which supports in your plan you want to use. One provider may not offer every support you need, so you might work with more than one.
Check how your plan is managed. If it's NDIA-managed (the National Disability Insurance Agency pays your providers), you must use registered providers. If it's self-managed or plan-managed, you can usually use registered or unregistered providers. Our guide to registered and unregistered NDIS providers explains the difference.
Where to look for a provider
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The NDIS Provider Finder, which lists registered providers near you.
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Your my NDIS contact, support coordinator or recovery coach.
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Reviews from other people who use the provider.
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Recommendations from people you know and trust.
Our guide to using the NDIS Provider Finder shows how to turn your search into a shortlist.
Questions to ask a provider
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Which of the supports in my plan can you deliver, and in my area?
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Can you support me on the days and at the times I need?
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How do you match support workers to the people they support?
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Are you registered with the NDIS Quality and Safeguards Commission (NDIS Commission), and for which supports?
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What are your prices, and what do you charge for travel and cancellations?
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How do I raise a concern or make a complaint?
Need help working out your options?
Talk to a local team about the support you need
No obligation, and we’ll explain your options in plain English.
Get started Or call 1300 875 377Meet before you decide
The NDIS recommends meeting new providers before you start working with them. It's a chance to ask your questions and see whether the way they work suits you, and you can ask someone you trust to help.
Put your agreement in writing
Once you choose, the NDIS recommends a written service agreement that sets out your supports, their costs, how the provider will be paid and how to make changes. Our guide to NDIS service agreements explains what to check before you sign.
If it doesn't work out
You can change providers at any time, and our guide on how to switch your NDIS provider walks through the steps. If you have a concern about a provider, you can contact the NDIS Quality and Safeguards Commission.
Talk to your local HomeCaring team
HomeCaring is a registered National Disability Insurance Scheme (NDIS) provider. If you'd like to add us to your shortlist, talk to your local team or call 1300 875 377. Tell us your goals and the supports in your plan, and we'll talk you through how we could support you.
