Name: Neelam Rai
Title: CEO at Home Caring Craigieburn
Address: 23 Highlander Drive Craigieburn Vic 3064
Home Care Craigieburn
Mobile: 0457 888 078
Email: Neelam.rai@homecaring.com.au
About Us
HomeCaring Craigieburn provides individualised home care services to seniors and people living with disability. Our highly experienced carers cover the Melbourne suburbs of Craigieburn, Roxburgh Park, Oaklands Junction, Mickleham, Kalkallo and its surrounding areas.
Our team is led by Neelam Rai, a local to the area and mental health advocate. Neelam has worked for charities in the not-for-profit sector, in particular helping people in crisis, or with mental health issues, connect to services and find support. With a background in business, Neelam thrives on providing an excellent service to her clients. She is passionate about helping vulnerable people gain independence and engage in the community.
What we offer
HomeCaring Craigieburn offers a wide range of services, including support for people who are experiencing mental health issues. As a registered NDIS and Home Care Package provider, we offer:
Our Carers
We believe that care should be all about the client and their lifestyle, rather than trying to fit people into a rigid routine.
Our professional support workers are flexible, compassionate and collaborative in their approach. We willingly take feedback on board, and work hard to deliver services that are based around your individual needs. Our four values are:
Passion: we are committed to providing an excellent service to the people we care for. We aren’t just about performing tasks and ticking boxes – we put the person first, going above and beyond to deliver high quality care.
Empathy: we truly care about the people we help. Our carers and wider staff are culturally sensitive, compassionate and understanding. They genuinely listen to your needs.
Respect: we believe everyone in Australia deserves a service that enables them to live independently, with dignity and quality of life. We put the person at the centre of our care.
Accountability: we take our care seriously. Compliance, rigorous screening and quality standards are embedded into everything we do. We work hard to ensure we deliver the quality of care that you signed on for.
- We treat you as an individual– we respect your values and expressed wishes.
- We collaborate with you– you take an active role in your care.
- We communicate and listen– the best care happens when everyone is on the same page.
- We are sensitive to cultural and family needs– HomeCaring supports people from many different cultures.
- We value your independence– we focus on what people can do for themselves, and empower them to live as independently as possible.
- We value your dignity, comfort and safety– we aren’t just concerned about what we do; we also care about how we do it.
- We take a holistic approach to your care– we work with you to deliver a plan that truly cares for every aspect of your being.
