How to choose a provider blog post

How to choose an NDIS provider you’ll love

How to choose a provider blog post
NDIS Provider
Home Care Package Provider

Disability support has made great progress over the last few years. Rather than assuming one size fits all, today’s approach is all about the individual. As a consumer, you have choice and control over who provides you with support – and the way your services are delivered.

But with so much choice available, how do you choose the NDIS provider that is right for you? Here are 8 tips to help you find a good fit.

  1. Ask plenty of questions.

There is no such thing as a silly question. When you first meet with a provider, ask them everything you want to know about their services, support workers, fees, their approach to care, their process for complaints. You may even want to write down your questions before your first meeting, so you don’t forget anything.

  1. Be open about what you want.

Your support plan should meet your needs and be suited to your circumstances. It’s important to tell any potential service provider how you want to be supported, what types of services you need, and what is important to you. You might also want to find out if they can be flexible to your schedule, so you can receive support at a time and day that suits you.

  1. Do you get along with them?

The best care comes from people who you feel comfortable with. When a provider visits you for the first time, take note of how you get along. Are they approachable and easy to talk to? Do you feel understood when you express your wishes and opinions? Are you able to have an honest conversation about your care?

  1. Find out about their team.

Find out how the provider hires their staff – in particular, whether they are suitably experienced and qualified. You could also ask how they match their customers with suitable support workers. A good provider will make the effort to provide you with a consistent team of professionals who you feel comfortable with, rather than a different person each week.

  1. Pay attention to how they treat you.

A home care provider should make you feel valued as a person. Take note of how the support coordinator treats you in your first few meetings. Are they warm and friendly? Do they make an effort to get to know you? They should be respectful towards you, and include you as an active partner in your care.

  1. Get a second opinion from your loved one.

Don’t forget that you can always have a family member or friend accompany you when meeting with a new service provider. This can be a good way to get a second opinion, or have someone else on hand to help you ask everything you need to know and remember information for later.

 Ask questions about your plan.

Talk to the provider about the funding you’ve been given, and what kind of subsidised services you can access. You may find that there are supports you haven’t been receiving which you are actually qualified for. It’s also important to find out what fees the provider charges, so you know how much funding is at your disposal.

 Do some research.

You may also want to do some research about the provider you’re considering, and see what other customers think about their services. Good places to start are their website, online reviews or forums where you can ask about other people’s experience with that provider. This might help give you an idea of what it’s like to partner with them for your care.

Home Caring is passionate about providing care that is treats each person as an individual. As an Australia-wide NDIS registered provider, we offer support that promotes your independence, dignity and choice – so you can live the life you choose. For more information about our NDIS support services, please get in touch.

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@homecaring
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Happy Friday HC fam! Earlier this week one of our NSW Relationship Managers Zoe attended a unique networking event hosted by Lift Off El with an out-of-this-world space theme. Events like these are an invaluable way for Home Caring to connect with other industry providers and allied health professionals, expanding our reach and building meaningful partnerships within the community. Through these connections we create a more integrated environment where everyone plays a role in supporting each other and elevating the quality of care.

At Home Caring we’re constantly working on initiatives that foster a connected community. By joining forces with organisations and healthcare providers, we not only increase our brand’s visibility but strengthen our commitment to a truly inclusive care network. Together we’re building a supportive landscape where collaboration is key and everyone involved can contribute to a thriving, compassionate community 🩵

Happy Friday HC fam! Earlier this week one of our NSW Relationship Managers Zoe attended a unique networking event hosted by Lift Off El with an out-of-this-world space theme. Events like these are an invaluable way for Home Caring to connect with other industry providers and allied health professionals, expanding our reach and building meaningful partnerships within the community. Through these connections we create a more integrated environment where everyone plays a role in supporting each other and elevating the quality of care.

At Home Caring we’re constantly working on initiatives that foster a connected community. By joining forces with organisations and healthcare providers, we not only increase our brand’s visibility but strengthen our commitment to a truly inclusive care network. Together we’re building a supportive landscape where collaboration is key and everyone involved can contribute to a thriving, compassionate community 🩵
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Here at Home Caring we believe that the strength of our team lies in the well-being of each individual. We know that support care work can be both rewarding as well as challenging and we’re committed to creating a supportive environment that uplifts every staff member. By fostering a sense of connection through regular team bonding exercises, we’re building more than just a team – we’re building a community that stands together. These moments of laughter, camaraderie and support remind us that no one has to go it alone, strengthening each member’s commitment to our shared mission.

Caring for others starts with caring for ourselves and Home Caring is dedicated to ensuring our team feels valued and supported. We know that prioritising mental health is key to sustainable careers, so we actively nurture an environment where team members feel empowered and appreciated. These bonding experiences not only enrich our work culture but also help prevent the isolation that can sometimes accompany support care roles. By putting our staff’s well-being first, we’re able to provide the very best care to our clients – together, as a resilient, united team 🩵 

#teamworkmakesthedreamwork #homecaringaustralia

Here at Home Caring we believe that the strength of our team lies in the well-being of each individual. We know that support care work can be both rewarding as well as challenging and we’re committed to creating a supportive environment that uplifts every staff member. By fostering a sense of connection through regular team bonding exercises, we’re building more than just a team – we’re building a community that stands together. These moments of laughter, camaraderie and support remind us that no one has to go it alone, strengthening each member’s commitment to our shared mission.

Caring for others starts with caring for ourselves and Home Caring is dedicated to ensuring our team feels valued and supported. We know that prioritising mental health is key to sustainable careers, so we actively nurture an environment where team members feel empowered and appreciated. These bonding experiences not only enrich our work culture but also help prevent the isolation that can sometimes accompany support care roles. By putting our staff’s well-being first, we’re able to provide the very best care to our clients – together, as a resilient, united team 🩵

#teamworkmakesthedreamwork #homecaringaustralia
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Happy Friday HC fam! 🎉

Recently we had the pleasure of hosting a fantastic networking event at our SIL home in Liverpool for like minded providers and their teams. The open and heartfelt conversations made it truly special reminding us of the genuine connections that bring our community together.

Our Liverpool SIL home embodies the essence of what we strive for—calm, warmth, and a space that feels like home. A huge thank you to Sharmila our Home caring Liverpool director for hosting and to Karen Lorenzon from @konnect_fest our beloved “Pink-Haired Lady,” for her amazing collaboration. We’re incredibly grateful to be part of such a supportive and inspiring community.

Here’s to more meaningful gatherings and connections ahead! 🩵

Happy Friday HC fam! 🎉

Recently we had the pleasure of hosting a fantastic networking event at our SIL home in Liverpool for like minded providers and their teams. The open and heartfelt conversations made it truly special reminding us of the genuine connections that bring our community together.

Our Liverpool SIL home embodies the essence of what we strive for—calm, warmth, and a space that feels like home. A huge thank you to Sharmila our Home caring Liverpool director for hosting and to Karen Lorenzon from @konnect_fest our beloved “Pink-Haired Lady,” for her amazing collaboration. We’re incredibly grateful to be part of such a supportive and inspiring community.

Here’s to more meaningful gatherings and connections ahead! 🩵
... See MoreSee Less

Last Friday our Home Caring Campbelltown team enjoyed a memorable day at the zoo with even the rain holding off for us! Our cherished clients joined us for a day packed with smiles, laughter and the simple joy of being together. From the moment we arrived there was a buzz of excitement as we explored the sights, enjoyed the animals and soaked up the sunshine. It was one of those days you look back on and remember fondly, where every moment felt special and full of connection.

These outings are what we here at Home Caring do best-creating memories and sharing experiences that add quality to life. Were your trusted locals taking you beyond the everyday, bringing a sense of adventure and crafting experiences that leave a lasting impact. Whether its a day at the zoo or simply a stroll in the park were here to make each day brighter, building connections and making every moment count for our clients 🩵

#welovewecare

Last Friday our Home Caring Campbelltown team enjoyed a memorable day at the zoo with even the rain holding off for us! Our cherished clients joined us for a day packed with smiles, laughter and the simple joy of being together. From the moment we arrived there was a buzz of excitement as we explored the sights, enjoyed the animals and soaked up the sunshine. It was one of those days you look back on and remember fondly, where every moment felt special and full of connection.

These outings are what we here at Home Caring do best-creating memories and sharing experiences that add quality to life. We're your trusted locals taking you beyond the everyday, bringing a sense of adventure and crafting experiences that leave a lasting impact. Whether it's a day at the zoo or simply a stroll in the park we're here to make each day brighter, building connections and making every moment count for our clients 🩵

#welovewecare
... See MoreSee Less

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