Frank Smith launched the new business at the end of 2019, driven by a passion for giving Newcastle seniors and people living with disability thecare they deserve.
He promptly recruited care industry stalwarts Nicole Greene and Nikki Papadopoulos to join his leadership team.As Regional Case Manager, Nicole brings 16 years of aged care experience, while Nikki offers her expertise in quality procedures, staff training and admin support to the role of Operations Manager.
All three are Newcastle locals – and proud of it.
“Coming from the care industry,” says Nikki, “we have a strong commitment to helping people in our area. Sales and dollars is not the only thing we’re on about. Great home care really needs to come back to basics: the care we provide.”
In just a short space of time, Home Caring Newcastle – along with its dynamic staff of qualified carers, nurses and support workers – has gained clients across the Lake Macquarie area, Newcastle, Port Stephens and Maitland.
The team supports clients with NDIS or home care packages, helping people make the most of their funding. Services offered include personal care, domestic assistance, nursing, therapies, dementia care, disability support, community engagement, palliative care, behaviour support, 24/7 care and more.
Best of all, they do everything with heart.Home Caring Newcastle’s carers are not just trained professionals; they’realso locals who truly care. “We select and train our support workers to ensure we have a quality service for our clients, so they can help them handle everyday tasks,” says Nikki.
“We also include the client in everything,” adds Nicole. A recent example is the team’s efforts to transition one of their clients from hospital to home. To help her regain her independence, Home Caring staff did everything they could to help the client live happily and securely with as much independence as possible.
“She was very stressed that she wouldn’t be able to go home, so we put support and equipment in place so she could be in her community and still enjoy her social life, her beloved pets and being in her own space,” says Nicole.
Frank believes this is what great home caring is all about. “It’s ultimately about the person receiving care and what they need to live independently at home, and that comes down to communication and listening to our client’s goals,” he says.
“We don’t make them fit in with us – we listen to what they want, and make that happen for them.”
To find out more about Home Caring Newcastle’s services can help you or a loved one, please get in touch by calling 02 4041 2894 or sending an email. Consultations are free of charge.