Great team, very person centred approach, They will go out of their way to make things work for you. You tell them what you want, and they work out with your budget what they can give you.
When it comes to NDIS and customer service, these guys are the place to go. Their key focus is customer service and they really go that extra mile to keeping their clients happy and ensuring they find the most suitable staff to get the best results out of their clients. 100% happy customer, 6mths later. Communication is key.
Small player which was good - but now that they have grown, their attention, speed and effectiveness is like the big players. Not consistent in their policies and decisions. Case managers are nice people - but don't really understand client needs.Tends to be based out West
Moved from ANHF on the prospect that Home Caring would be more flexible and quicker. Initially, good but Dementia Caring has grown and there is more management. They are now slower in decision making and less flexible. Probably should have stuck with ANHF as at least they have a larger staff pool.
Signed up with HomeCaring/Dementia Caring last year with with the Smithfield branch on behalf of a relative. Whilst their fees were not the cheapest, they were a small home care provider that promised a lot and flexible to deal with.Initially, they were reasonable.Home Caring has grown and they now have a larger management team. For the client, this has equated to the client, more roadblocks, more compliance and less flexibility... the decision to switch is now questionable :(Their care worker force is also not that big and quality varies depending on who you get.
