Controversy over how the Department of Health is tackling the issues Aged Care faces continues this week, as further outsourcing projects with the aim to help improve the service have been revealed. The Australian Ageing Agenda (AAA) have discovered several projects now authorised by the Department of Health are currently in effect, which includes:
A $990,000 tender to Ernst & Young for an “Aged Care Funding Instrument Audit Consultancy’ to take place from the 12th January 2017 to the 30th June 2019.
A $205,084 tender to Applied Aged Care Solutions for “the provision of a review of the Aged Care Funding Agreement” to take place from 10th February 2017 and the 24th April 2017.
A $50,000 tender to Matthew Pegg Consulting for the “provision of legal services on Aged Care Funding Instrument policy development” to take place from the 30th January 2017 to June 2017.
Outsourcing earlier this year
This marks the fourth Aged Care analysis to be outsourced this year, with the first being awarded to Deloitte Access Economics, which were given a $366,700 tender to provide an “analysis of unmet demand and the potential implications of uncapping supply in aged care”.
While outsourcing can have its benefits, such as the ability to tap into new knowledge bases for greater innovation, many people are worried that the length of time required, as well as the large sums of money, could better be used in-house.
Department of Health remains confident
But the Department of Health is confident that these outsource projects will benefit and improve the Aged Care system. At a hearing on Wednesday, Dr Nick Hartland, first assistant secretary of the aged care policy and regulation defended the decision to outsource analyses, claiming they needed people who were “fresh to the system”.
“It was about getting different perspectives and a range of these studies are quite complex; they involve looking at the population surveys”.
Helen Polley, the Shadow Parliamentary Secretary for Aged Care, was also questioned on Wednesday. She stated that external firms were chosen to provide “expertise” that the department itself could not currently provide, as well as unique insights into various long-standing issues.
What is outsourcing?
Outsourcing is the process in which a company assigns various processes to an external agency rather than performing these processes themselves. This can be done by companies for a variety of reasons. For example, a company creating products for sale may wish to outsource its production to reduce labour costs involved.
But not all outsourcing involves physical labour. Some companies may wish to outsource to external firms to help drive innovation. A company may be looking to create a unique new product for its customers but are struggling with ideas. Outsourcing analyses to firms to help innovate may provide what they need to gain an edge over their competitors.
However, companies, such as governments, may wish to outsource analyses to attempt to provide new insights and answers to problems that the country may currently be facing.
Dementia Caring is a business dedicated to helping those suffering from dementia or Alzheimer’s their committed team are experts in their respective fields, able to tailor packages to meet your specific needs. For your free needs assessment, get in touch with them today.
The Albanese Labor Government has introduced a landmark Aged Care Bill, marking a once-in-a-generation reform to prioritise the rights, safety and dignity of older Australians.
From 1 July 2025, the new Aged Care Act will bring significant changes, including:
-Tougher regulatory standards to ensure higher accountability
-Strengthened Aged Care Quality Standards for improved care delivery
-A dedicated Statement of Rights for older Australians
-A $4.3 billion Support at Home program to help seniors live independently at home for longer
These reforms align with the Royal Commission’s recommendations, focusing on better complaint handling, greater participant choice, improved funding and enhanced fairness and quality across the sector.
If you’d like to learn more about how these changes impact you or your loved ones, Home Caring can guide you through the details. Please call us on 1300 875 377 for personalised support and assistance.
Even as we head into the final month of the year our incredible Home Caring teams show no signs of slowing down! Fueled by their passion for helping others they’ve been working tirelessly to make a difference in the lives of our clients. Last weekend our Home Caring VermontHomeCaring Narre WarrenHome Caring FootscrayHomeCaring Mornington PeninsulaHome Caring St Albans Eltham and Bellarine teams all came together to showcase their dedication and expertise at the Melbourne Disability Expo.
The expo was an amazing opportunity for our teams to connect with the local community, meet new faces and raise awareness about the vital work we do. From sharing insights into our services to forming meaningful connections all of our Melbourne teams went above and beyond to make the event a resounding success. It’s clear that when you’re passionate about your work, it never feels like a job – and this passion was on full display throughout the weekend. A big thank you to everyone involved for representing Home Caring with such heart and dedication! 🩵 ... See MoreSee Less
Happy Friday HC fam!
It’s been a busy and productive week here at Home Caring with only forty days till the end of the year we are full steam ahead! One highlight was the team-building and networking session with our amazing Home Caring Bankstown team. The workshop was a huge success bringing everyone together to learn, grow and strengthen our skills.
These sessions are such a valuable part of what we do as they foster connection, build efficiency and empower us to deliver the best care to our clients. As we all know being a support worker can sometimes feel isolating but moments like these remind us of the incredible community we’re all a part of.
Let’s all carry that energy into the weekend—it’s going to be a hot one, so stay cool and take care! 🩵 ... See MoreSee Less
Happy Sunday HC fam! Recently our Home Caring Vermont team had the privilege of attending the 20th anniversary celebration of Hope City Mission, a vital organisation making a profound difference in our community. As proud sponsors we deeply admire their unwavering dedication to providing food relief, support and hope to those in need. Hope City Mission’s initiatives extend far and wide from their compassionate crisis support programs to sustainable efforts like planting seedlings, whose produce directly benefits people facing hardship. It’s a joy to stand beside them in their mission to uplift lives and foster resilience.
Our sponsorship reflects Home Caring’s core value of giving without expecting anything in return. We’re thrilled to have contributed to initiatives like installing a sprinkler system to nurture their community garden, where fresh produce is grown for those living in crisis. Supporting Hope City Mission means investing in kindness, growth and care and we couldn’t be prouder to play a part in their incredible journey. Here’s to creating positive change together! 🩵
Exceptional experience throughout and highly recommend.Amanda and staff were always courteous and respectful.The benchmark in professionalism and what a provider should attain to. Love you all and thank you :)
The work environment as a whole is fantastic, so supportive and understanding not just for the clients but the staff also. Our director is so uplifting and provides such excellent support and training. As a disability support worker myself I can honestly say I am privileged to work amongst such a wonderful team!
Home Caring Redland Bay is the best service in the industry, 100% recommend. 😃 I will always happy to share the information of this care provider about the perfect experience to all my friends and my family🥰
The team at Home Caring - West Sydney were FANTASTIC....from the first phone call Lucas provided detailed information. Dora and Camilla manage a passionate team of carers which is no easy feat in our new world "post covid". They provide prompt communication if schedules change, you do need to be abit flexible lets face it - Sydney is a busy busy city, traffic, car issue's, health etc sometimes mean you have to re schedule but they always let you know. Camilla is a compassionate detailed nurse and made my mother feel very secure during a very difficult illness. One of the carer's Laura became very close to my mother and enjoyed taking her shopping. We highly recommend them, we are very lucky to have found them.
am extremely pleased with the services provided by Home Caring . Their comprehensive approach, expertise, and dedication to meeting the unique needs of individuals with disabilities have made a significant difference in the lives of many. The team’s professionalism, responsiveness, and genuine care for their clients are commendable. I highly recommend Home Caring to anyone seeking exceptional support and services for disabilities.”
Only been with Home Caring Redland Bay for a short time. Manager Li helped me transfer from previous Provider smoothly, no hassles. He is very prompt to answer questions and help in any way.Very happy with service.Can highly recommend Home Caring Redland Bay.Glenda Russell
I recommend HomeCaring Redland Bay to my family and friends. Dr Liaquat Ali and his team were tremendous and assisted me with last-minute care for my mother-in-law.
Home Caring Redland Bay has looked after my mom and provides exceptional services for those who wish to maintain independent living. The dedicated staff, in particular, Dr. Li, was exceptional in understanding my mom's needs and executing a clear plan. I highly recommend their services!
After so many years of changing support workers and NDIS company now I can certainly say that this Home caring Hills District is one of the best NDIS providers and best people that I’ve came across, so professional with their work and so understanding. Thank you Home Caring Hills District to make our life so easy and happy again
Thank you very much to this team. Two years ago, my husband suffered a severe stroke due to cerebral hemorrhage. He needed 24-hour care. Our daughter was only 2.5 years old at the time. When my husband came home from the hospital, I was very worried about his life after returning home. I felt very uneasy and hesitant. Fortunately, I got introduced by the hospital social worker and came into contact with Hill district home care , I can’t imagine how our future life would continue without this team. Fortunately, our current team is very caring and takes good care of my husband. , treat us like family and get along well with each other. I have heard many cases. I know that many people who need to be taken care of do not necessarily find a suitable team, but I recommend you to believe in this team. I am grateful to this team for regaining our confidence. , return to normal life
Li and staff are always caring, respectful, and helpful. I am blessed with a great carer and the office staff and Li are always on hand to help as well. We'll done Home Caring services Redland Bay.Daphne Burchell. (Logan Central)
This is a great company to work with. They offer great service, caring staff, and high quality services. Definitely I will home caring redland Bay to my other friends.
Home Caring Redland Bay is an excellent organization that provides outstanding service, are empathetic, compassionate and professional. If you are looking for quality staff and a great team to care for your loved ones, you can not go passed Home Caring Redland Bay. Highly Recommended!
Liquat is amazing at what he does.He’s one of the most honest and reliable in his work. The entire staff of home caring is very professional yet friendly.Highly recommended.
Outstanding care! Home Caring Redland Bay provides exceptional support for our elderly loved one. Compassionate caregivers, seamless management, and top-notch service. Highly recommend!
The excellent facilities and wonderful staff deserve immense gratitude for taking such good care of my old man. A special acknowledgment goes to Mr.Ali for his dedicated time and special attention.
Homecaring Redland bay knows what they are doing. They are passionate and show empathy towards their clients. I was impressed by their high level of support and experienced workers.
I am glad to get past the establishment of My Package and enter an agreement with Home Caring where in they listen to your needs and respond in a very expedient manner. My experience to date has been excellent.Brian Hoffman
As a very proud team member of Homecaring Rockhampton, I can say without a doubt, all round, they are absolutely amazing in all areas of client focus and care and certainly led by the Finest. This organisation oozes with Professionalism and always performs at its full potential. So honoured to wear the Homecaring logo daily and so grateful to be given the golden opportunity to offer the ultimate care and assistance to our very valuable clients.
The services provided are tailored and individualised to the clients. I am a support coordinator and referred my client for support services in the area. Couldn’t recommend Home Caring Redlands more, please reach out to Li if you’re looking for support services in the Redlands area.
Happy to be under the care of Home Caring...my wife and I are pampered and communication is 100%. We feel we are in safe and caring hands. Thank you guys....
If you are looking for someone to look after your loved ones, look no further.Home caring Redland bay Known for its quality and compassionate services with very experienced and professional staff. Highly recommended. This company has lovely staff. They are caring and very knowledgeable. They care like a family.Manpreet singh sran
It's a really good company , great service, great staff. I would like to recommend home caring redland Bay, and they provide high-quality services and recommended friend and family. Rajpreet kaur .
It's a really good company , great service, great staff,communication. recommend home caring redland Bay, and they provide high-quality services and recommended friend and family .From Kim Neang
A very competent firm in every way, HomeCaring Redland Bay is very easy to get in touch with. The management is outstanding and works with the clients and their employees to ensure that everything runs well.
HomeCaring Redland Bay, the best Home care company in Redlands/Bayside Brisbane and surrounding suburbs, I highly recommend this business.Their customer service is second to none, quality of care is consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism, honesty and customer service.
I have tried a number of in-home care services for my elderly mother over the years. While there are a number of providers operating in the Redland Bay area, I simply cannot fault Liquat for his professionalism, reliability and honesty. Carers are hand-picked and matched specifically to the client. My mother's carer is compassionate and caring and definitely a cut above the rest. I totally recommend Home Caring Redland Bay.
If you are looking for someone to look after your loved ones, look no further.Home caring Redland Bay stands tall and high when it comes to client services. Known for its quality and compassionate services with very experienced and professional staff. Highly recommended.
I am so happy to have Home Caring Redland Bay. Lee The principal of the company is a loving and caring person and is available to speak to if you need something done. Communication with staff and Lee are lovingly heard and extras are efficiently fixed. The interest is always the clients first. I highly recommend them
I have found Home Caring Redland Bay accommodating, efficient and overall pleasant experience. I highly recommend people to contact Li for home care service needs.
A professional company. The owner is very compassionate and caring. Very supportive of all her clients in reaching their goals. Provides a fantastic service for all her aged care and disability clients. Great Leader.
Home caring offers amazing in home support for your loved ones. I personally know Li as a registered nurse and have worked professionally with him for 2.5 years, he has been a wealth of knowledge. You couldn't be in better hands.
Great aged care provider, the team at Home Caring Tranmere provide excellent service. They are very friendly and communicate well. Highly recommend Home Caring Tranmere!
Carers are pleasant and courteous. Willingness to help in any way. Will find things which need to be done without being asked.The kindness coupled with great competence.
My husband was very happy with the care he's receiving from Home Caring Dandenong. All his needs are being met & the carers were excellent. They were hard working, respectful & very friendly. His Case Manager, Jyoti, is wonderful. She does everything to make my husband happy & contented. I highly recommend their service.
Extremally satisfied with all the care provided. Careers are excellent caring. Always ensuring the needs of the client above and beyond duty of care. would highly recommend their service.
The service we have received from Renee Smith, Home Caring Shoalhaven Manager, has been nothing short of outstanding. Her commitment, dedication, and genuine concern for her clients has been incredible and greatly appreciated by my family. Nothing is ever too much - whether by text or email, she is always available, and will do everything she can to answer our questions (or will seek further information if she needs to). I know of many other families in my situation and none receive the support Renee has consistently provided us with. She has advocated on my father's behalf and helped us to navigate the aged care system with its myriad of rules and regulations. When there is so much complexity involved in caring for an elderly and vulnerable parent, having someone who provides both assistance and compassion is essential in making a difficult time a little easier. I cannot speak more highly of Renee and all that she has done to help my family - she has gone above and beyond.
Can't recommend Renee and her team at Home Caring enough. They take great care of my mother-in-law and always keep us informed, which is a great comfort to us as we live 5hrs away.Thank you for your continued support !
Renee is awesome. She really takes the time to listen to what we need to support our teenage son, and find a support worker that is a good fit. She is caring and understanding and I can't recommend her services highly enough!
Home Caring Shoalhaven has been my provider for some time now, the services they provide are excellent. Renee my manager is a wonderful lady and readily available when i need her and keeps me up to date on any changes in the system. My personal carer Julie is a wonderful lady and we have developed a very nice relationship. i would be happy to recommend them to anyone.
I assist with nursing care at Home Caring Tweed Heads and I must say, their communication is top-notch. The team is fantastic at keeping everyone in the loop and ensuring seamless care for their clients. Highly recommended!
Home caring in Armadale, have been fantastic for my Mum. Florence and Desiree have gone out of their way to make her feel comfortable and at ease. Their staff are polite, caring, friendly and professional, and always very prompt when returning emails and phone calls.
I cannot speak more highly of Home Caring Tranmere or their Director Annie T. We are new to the system and this is the most positive we have felt in a long time. We no longer feel like a number. Annie answers any questions promptly. We are at last receiving wonderful help inside and outside our home. Thanku Home Caring...the name is exactly what you do.
Home Caring Tranmere South AustraliaFantastic service with caring staff and Annie Tsoumbris, the Director is amazing. So helpful and caring. We had to switch from another Home Care package provider as they cancelled our Dad's contract but Annie was so happy to take on Dad's case and always showed true compassion. I would definitely recommended Home Caring Tranmere!!!
I can’t thank these nurses enough for helping with my dad I would highly recommend them to anyone that needs help with a family member what an amazing service thank you soo much
Nitu and her staff were caring, helpful, respectful and wonderful to my mother-in-law (and myself). I just wish I had found them 18 months earlier. I cannot recommend them highly enough.Anne Lombardi
Such a wonderful blend of professional business practice and caring of clients. Safety and wellbeing prioritised; social to medical. Thank you Lee-Anne. Highly recommended.
I wasn’t sure if Home Caring was what we needed since my mom only needed in-home help from a dietitian. But that’s just another service they offer! Wonderful!
Home Caring has provided the highest standard of care and support for my family every step of the way. We know that my mother in law is receiving the best care and opportunities to live a fuller and more independent life. Her support workers are amazing and we are so happy with everything that Home Caring has done for us. Thank you so much to all at Home Caring.
My dealings with Home caring have been warm and professional, the support team are friendly and knowledgeable and show great support and empathy towards the clients. Everyone empowers others to live their best livesGreat work Home Caring
I love knowing these therapists have my back. I am getting stronger by the day and never even have to leave the house.I can focus on what counts – healing and doing therapy – rather than getting out to go to.
I chose Dementia Caring for mum's HCP provider with the ability to choose our carers.The case managers are very flexible and understand the clients needs. The fees are far less than their competitors.Best decision I have ever made to choose Dementia Caring, my uncle and aunty are also now with them.Highly recommended to give them a call, your loved ones can have the care they need.....
The flexibility and responsiveness of this service is amazing. They truly understand putting the customer first and go above and beyond in helping my friend achieve her goals and live a quality life. Would highly recommend this service if you want control and choice when using NDIS supports to achieve your goals.
Home Caring services are great with the person-centred holistic approach and bilingual workers and support coordinators, catering to the needs of the client's.
After meeting some of the team at Home Caring, it's clear this is a company with heart. They genuinely care about the people they are providing care to, and are passionate about helping them. I recommend their services!
When it comes to NDIS and customer service, these guys are the place to go. Their key focus is customer service and they really go that extra mile to keeping their clients happy and ensuring they find the most suitable staff to get the best results out of their clients. 100% happy customer, 6mths later. Communication is key.
Our care manager Nitu could not have been more patient and caring. She was quick to answer any queries and kept in touch regularly to ensure we were happy with the quality of care mum was receiving. The carer was empathetic and helpful.
Moved from ANHF on the prospect that Home Caring would be more flexible and quicker.Initially, good but Dementia Caring has grown and there is more management. They are now slower in decision making and less flexible.Probably should have stuck with ANHF as at least they have a larger staff pool.
Signed up with HomeCaring/Dementia Caring last year with with the Smithfield branch on behalf of a relative. Whilst their fees were not the cheapest, they were a small home care provider that promised a lot and flexible to deal with.Initially, they were reasonable.Home Caring has grown and they now have a larger management team. For the client, this has equated to the client, more roadblocks, more compliance and less flexibility... the decision to switch is now questionable :(Their care worker force is also not that big and quality varies depending on who you get.
I totally agree with the comment below. My late mum was charged for close to $9000 for home amendments and services we never received. I had to chase up the last statements for 8 months which proved the wrongful charges. I filed a claim.SHAME ON YOU FOR EXPLOITING ELDERLY VULNERABLE PEOPLE!My mum would have never realised what they did, if I didn't follow up.So YES, BEWARE!!!
Such a bad company the carers and people from the office lied to me they put new carers on all the time without any Body shifts and they have some carers what should not be carers people who are rude and can't do their job properly and this is one guy who makes everyone feel uncomfortable and he is still in the company carrying which is not ok home Carrie left me overnight by myself which I can't be alone by myself the melatonin bottle was out and didn't know how much to take same with a Panadol they left it out the whole bottleZoe the case manager went behind my back and decided to talk to my doctor without me being there or without my permission I highly do not recommend home caring to anyone because you cannot trust
Pathetic customer service. Don’t care about old people. Should not be in this business.They give the account to sub contractors /other companies and don’t respond to any problems after that.
Absolutely disgusting. Would never use again, they wrongly billed all the time and once noticed became very difficult and am still dealing with their incompetence over 6 months later. Do not use unless you want your funding stolen by these guys.
This provider failed to meet its commitment to my mother as they were unable to provide daily care as promised and the carers provided were incompetent and unreliable with the service unable to replace staff when they failed to show up.
Home caring does not fight for the client anymore. They care about their compliance and procedures .. they worry about being audited ahead of client safety and careplans.
I replied to a person saying they would assist me to find my right fit? I have been having services for more than 3 decades. So well versed in normal acceptable procedures in 2 states. Never, ever been told Insurance companies and carer representation with clients. Must be in 2 hour blocks. I am a level a 4 package. Paraplegic, chair required.I was told my needs would e fully met am and pm. I am currently having chemo for cancer. I am asking for 2 hrs a day, 5-7 days a week. Cleaning once a week, physio stretches twice a week. Never having meals from online. It was suggested I could. I am seeing a huge problem on weekly hour usage. You?They come across as lovely hard working people with No over all experience. Very lacking with general procedure progression., tailor making.No records left behind like a daily report for the client. An absolute must have to protect all parties.Even waiting up to 70 days for funds to be transferred into their bank account. So they can then take off running. They still say they cannot give me an am and pm service.Knowing they cannot give the service I have been given for decades. They will hang on to their 1 yr contract. Which is of no benefit to me. Been to My Aged Care who have said to get them to discuss and provide.They come back with same. Work place agreement disallows helpers to work less than a 2 hour minimum.I have been told by My Aged Care who to go to for assistance, and solicitor and Advocare. One would always hope agreement could be come to without. Best intentions and no adequate service. Are no good.Would appreciate any comment put forward. If you have read thus far. I appreciate that greatly.Obviously the person who said he would find best fit. Is at the very bottom of all this. That is the nitty gritty dirty work going on. Kickbacks would be the game. Otherwise how would you make a living.
Home Caring do not really care. They care about the 25% admin fee they charge, They care about getting shifts for their care workers.They have process and procedure which make it difficult to get good quality care for services.I have moved my parent to another provider. Really disappointing
(Dissatisfied wife of client)Service does not commence until 1 week after start of contract. This was not made clear beforehand.Training of workers is to be provided by client at client's expense. This was not made clear beforehand.At commencement of 3rd week of service worker does not turn up. No notice provided. 4 hours later provider advises client to make alternative care arrangements for future care. Contract abandoned by provider.
Small player which was good - but now that they have grown, their attention, speed and effectiveness is like the big players.Not consistent in their policies and decisions. Case managers are nice people - but don't really understand client needs.Tends to be based out West
